Privacy Policy

At QuinteQ Energy B.V., we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.quinteqenergy.com), engage with our services, subscribe to our communications, or communicate with us.

QuinteQ Energy B.V. is responsible for the processing of personal data described in this policy.

1. Information We Collect

We may collect and process the following types of personal information about you:

Contact and identification information: Information you provide through our website forms, newsletter subscriptions, enquiries, or direct communications. This may include your name, email address, phone number, company name, and job title.
Business and CRM information: Information related to our professional interactions, including business enquiries, meeting details, quotations, contracts, sales opportunities, and notes about customer or prospective customer relationships.
Automatically collected technical data: When you visit our website, certain information may be collected, including your IP address, browser type, device information, operating system, and cookie identifiers.
Website usage data: Information about how you interact with our website, including pages visited, links clicked, form submissions, and interactions with downloadable materials, where this activity is tracked.
Communication and email engagement data: Information about our communications with you, including email correspondence, meeting arrangements, and whether marketing or tracked sales emails have been opened or links clicked.

We collect this information through website forms, newsletter subscriptions, direct business communications, website tracking technologies, and our customer relationship management (CRM) system. We may also receive business contact information through professional interactions, referrals, or imported contact records. Providing personal data is generally voluntary. However, certain information may be necessary to respond to enquiries, arrange meetings, provide requested services, or fulfil contractual obligations. If this information is not provided, we may be unable to complete the relevant request.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide, operate, and maintain our website and services.
To respond to enquiries and provide requested information about our energy storage solutions.
To manage customer and prospective customer relationships through our CRM system.
To manage sales activities, quotations, contracts, and business opportunities.
To send newsletters, product updates, and marketing communications where permitted.
To manage business correspondence and follow-up communications.
To measure engagement with our website, marketing campaigns, and emails.
To improve our website, communications, and services through analytics.
To arrange and manage meetings with customers and business contacts.
To comply with our legal and regulatory obligations.

HubSpot CRM and Communications

QuinteQ Energy uses HubSpot to manage business contacts, customer relationships, sales activities, and marketing communications. We store relevant professional contact information, communication history, and business interactions in HubSpot. For certain sales communications, our business and sales teams use email tracking to measure whether recipients open emails or click links. This information is available to authorised team members and helps us manage follow-up communications and business relationships.

We also use HubSpot to send newsletters and marketing emails. These communications may include tracking technologies that record email opens and link clicks to help us understand engagement and evaluate our campaigns. Recipients can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data only where an appropriate legal basis applies.

Depending on the processing activity, these legal bases may include:

Consent: Where you have given us permission to process your data for a specific purpose, such as subscribing to marketing communications or accepting non-essential tracking cookies.
Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as managing professional relationships, responding to business enquiries, or maintaining IT security, provided these interests do not override your rights and freedoms.
Legal obligation: Where processing is necessary to comply with applicable legal or regulatory requirements.

The legal basis applicable to each processing activity depends on its specific purpose and circumstances.

4. How We Share Your Data

We do not sell your personal data.

We may share personal information with trusted service providers and other parties where necessary for the purposes described in this Privacy Policy.

These may include:

HubSpot: Our CRM and marketing platform, used to manage business contacts, sales activities, newsletters, and communications.
Google: Used for appointment scheduling and meeting management through our Google Calendar-based booking service.
Website and IT service providers: Companies providing website hosting, technical infrastructure, and related services.
Other professional service providers: Where necessary to support our business operations, subject to appropriate confidentiality and data protection arrangements.
Public authorities: Where disclosure is required by applicable law or a valid legal request.

Where service providers process personal data on our behalf, we require appropriate data protection arrangements. In the event of a merger, acquisition, or business transfer, relevant personal data may also be transferred where permitted by applicable law and subject to appropriate safeguards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, analyse visitor activity, and measure the effectiveness of our communications. We use HubSpot tracking technologies to collect information about website interactions, including page visits, traffic sources, and certain interactions with website content. Depending on the technology used, this may include IP addresses, device and browser information, cookie identifiers, and website activity. Where required by law, we obtain consent before placing or accessing non-essential cookies and similar tracking technologies. We also use tracking technologies in certain marketing and sales emails, including tracking pixels and tracked links, to measure email engagement.

6. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the personal information we process against unauthorised access, disclosure, alteration, or loss. Access to personal data within our business systems, including HubSpot, is managed according to relevant business responsibilities. However, no method of electronic transmission or information storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or to meet applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected. For example, we may retain business contact information while a relevant professional relationship exists, marketing subscription information while a subscription remains active, and contractual information for applicable legal or administrative retention periods. When personal data is no longer required, we take appropriate steps to delete or anonymise it, unless further retention is legally required.

8. International Data Transfers

Some of the service providers we use, including HubSpot and Google, may process or access personal data from locations outside the European Economic Area (EEA). Where personal data is transferred internationally, we seek to ensure that appropriate safeguards are in place in accordance with applicable data protection law. Such safeguards may include adequacy decisions, applicable data protection frameworks, or Standard Contractual Clauses approved by the European Commission.

9. Your Data Protection Rights

Under applicable data protection law, you may have the following rights:

Access: Request access to the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal data where applicable.
Objection: Object to certain processing activities, including processing for direct marketing purposes.
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Data portability: Request to receive or transfer certain personal data in a structured, commonly used, machine-readable format.
Withdrawal of consent: Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

You can also unsubscribe from marketing communications using the unsubscribe link included in our emails.If you have concerns about how we process your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.

To exercise your rights, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, technology, or applicable legal requirements. Any updates will be published on our website, together with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

QuinteQ Energy B.V.

Houtweg 12
4104 AB Culemborg
The Netherlands

Email: info@quinteqenergy.com

Privacy Policy for QuinteQ Energy B.V.